Services
- Home
- Services
Managed IT Support Services
Whether you have an internal IT department or no IT department, our fixed fee service plan can improve and augment your current technology strategies. We can be a Level III (high efficiency, productivity, and mission-critical) support for your IT Staff, or we can manage your entire network from offsite servers.
Our fixed-fee service plan is designed to reduce your costs, increase your workflow efficiency, and mitigate business risks. We partner with your existing IT department or act as your IT department—allowing you to focus on running your business, not your network.
Our relationship begins with an evaluation of your current state of technology, including infrastructure, hardware, line-of-business applications, and vendors. We work alongside your business leader to identify your critical business processes, pain points, vulnerabilities. Finally, we perform a threat analysis to determine your business risks.
This collaborative process allows us to design a Technology Plan and cost-saving strategy that aligns with your long-term business goals. By budgeting your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your bottom line.
Global Network Operations Center (GNOC)
Affordable Remote Monitoring, Remediation, and Preventive Maintenance
Our convenient, affordable, and automated GNOC service handles routine system maintenance and network monitoring functions on a 24/7 basis. We take care of it all seamlessly—escalating alerts, reviewing backups, defragmenting your hard disks, deleting temporary files, preventing viruses, and reducing spam.
The result: You’re free to focus on your core business, rather than your technology.
Comprehensive 24/7 Maintenance Package
Preventative Maintenance for Servers includes:
Preventative Maintenance for Desktops include:
- Patch management
- Antivirus/Antispyware
- Temp file deletion for system streamlining
- Disk defragmentation
Help Desk Technical Center
Just Pick Up The Phone
Level I: Desktop Helpdesk:
- Workstation troubleshooting and triage
- Support for Windows-based desktops and supported applications
- Support for custom/vertical applications if support documentation is provided
- Network/Internet connectivity issues
- Desktop peripheral hardware
- Printers, Keyboards, Monitors, Mouse, Barcode readers, etc
- Use of Remote Control to resolve issues
- Basic “how-to” questions
- Migration of your IT department to ours (upon request)
- Includes access to our ePortal for real-time reporting
- Output to ticketing systems (ours or yours)
Level II: Desktop/Server/ Helpdesk
- Includes all support features of Level I Desktop Helpdesk, plus
- Server-based password resets
- User add, moves, and changes in Active Directory
- User Administration of MS Exchange or hosted email applications
- Firewall establishment and troubleshooting
- Server diagnostic and troubleshooting
Level III: Desktop/Server On-Site Support
- If the Help Desk cannot fix the problem remotely, or if your IT department cannot fix the problem internally, Managed Services Group is available to come onsite to your location
- Examples, power supply failure, hardware errors, etc.
Enjoy the benefits of Microsoft Office 365—
All without the large capital expense required for hardware and software resources, or the need for more human resources to implement, manage and maintain the service.
Vendor Management
Reap the benefits of a single point of contact...
With our Vendor Management Program, you’ll only need to open up a single Trouble Ticket, and we’ll manage all vendor issues to resolution for you. No matter what they are, or how many vendors are involved. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.
Microsoft OFFICE 365
Rather than investing hundreds of thousands of dollars to host Microsoft Exchange on your server, why not let Managed Services Group do the heavy lifting for you?
Because all mailbox data (including contacts and calendars) is stored centrally on the cloud-based Exchange Server, users can connect via a variety of devices to view their entire mailbox and seamlessly synchronize across platforms and devices.
Business Continuity & Disaster Recovery (BCDR)
Statistics show that on average over 50% of businesses do not have an effective plan in place for data protection and go out of business after a major loss like a fire, a break-in, a tropical storm, or intentional sabotage.
We understand the necessity of data protection and securing confidential company and client data. Through BCDR services, we offer quick restoration whenever important data is lost alongside comprehensive disaster recovery planning and data protection.
If you are not sure what would happen to your business if your server went down today, please give us a call for a FREE backup evaluation and assessment.
The right data protection solution for your business
We can consult with your management and technical teams to ensure your business has the right data protection procedure in place and even work with you to develop a full disaster recovery plan.
Message Continuity
Email Archiving, Compliance & Monitoring
Want to know what users are sending and receiving in YOUR email system?
At Managed Services Group, we make the storage and monitoring of corporate email safe, simple, and cost-effective. We collect inbound, outbound, internal, and historical emails for storage in one simple, easy-to-manage location. Quickly access relevant documents and correspondences via our powerful search tool—Managed Services Group Message Archiving Service is the perfect solution for organizations concerned with compliance or reducing the costs associated with basic email storage.- Tamperproof read-only storage—Messages and message metadata is protected in the original state
- Dual data centers – Eliminates threat of “single point of failure” and ensures that no message is ever lost
- Automatic quality verification – Verify that stored message copies are identical to the original
- Dual commit message capture—Messages aren’t deleted from customer server until accurate copies are made and verified
- Auditable message serialization – adds a unique numeric identifier to each message to comply with SEC requirements prohibiting tampering or deletion of messages
- Search data, attachments, and metadata—Messages can be located quickly and easily through either advanced or simple search technologies
- Transport and storage encryption—Messages are transported to Message Archiving securely via TLS or SSL and are stored using 256-bit encryption
Businesses that rely on email can easily generate thousands of new messages every day, making their ability to economically and efficiently store email in-house a constant stress point. Managed Services Group can relieve the pressure on your organization with unlimited, in-the-cloud storage that scales appropriately to fit your needs.
Our easy-to-use managed Message Archiving Service is always up, never grows obsolete, and doesn’t require the ongoing management and maintenance associated with hardware-based solutions. The service securely acquires messages from your server and stores them using 256-bit encryption for convenient access.
Cabling, Networking, and Mobile Computing
Web Design
We work with some of the most renowned and experienced web designers and Search Engine Optimization (SEO) experts available. As your IT Department, we will work with you to ensure you get a website that meets your business needs.
Your homepage should drive traffic, attract users, and serve as an entry point to your services. Through intuitive design and effective web development tools, we will ensure that your website can convert new customers with ease.
Time for a Change
Voice Over IP (VoIP) IT Services
Thinking about a new Phone System? Let us share with you the benefits of our VoIP IT services, and introduce you to features such as Unified Messaging—where all of your voicemails are forwarded to your email for the ability to retrieve and forward messages to and from anywhere to anyone. Through “Find Me, Follow Me,” your calls can ring at your office, then your cell phone, then your home office or hotel room while traveling. Our VoIP IT services let you always maintain the appearance that you are available to your clients, so you can relax while your IT does the communication work for you.
Solutions
SharePoint Solutions
Simplify the way people work together
Simplify content reuse and information repurposing. Take advantage of cloud-based workflows to automate and gain more visibility into common business activities such as document review and approval, issue tracking, and signature collection.
Through SharePoint solutions, you can focus on strategic, value-added tasks instead of redundant activities. Improve and extend team collaboration, enhance your relationships with customers, partners, and suppliers by making forms-based business processes easily accessible to them, even if they haven’t installed client software. Get started today to see how policy integration with familiar client applications makes compliance transparent and easy for employees.
Streamline your business processes
Accelerate internal and external shared business processes, and share business information within and outside of your organization. Experience, business process initiation, participation, tracking, and reporting through easy and flexible user experience. Through familiar client applications, you can optimize the way people, content, and processes interact within and across organizations.
Get more out of your information
Make better-informed decisions through centralized access to information and improved abilities to locate relevant content. Implement comprehensive control over the storage, security, distribution, reuse, and management of documents and other electronic content such as Web pages, PDF files, and e-mail messages. Quickly submit work from collaborative sites to portals by using tools that simplify content transfer and publishing.
