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Managed IT Services & Cybersecurity in Orlando, FL

Real people. Real support. Real solutions.

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Our Purpose as a Managed IT Partner

Managed Services Group is a proactive team of experienced truth finders who engineer, administer, and optimize your company’s IT systems so you can realize your full business potential. Our purpose is to deliver reliable Managed IT and Cybersecurity services that protect and power organizations in Orlando and across Central Florida. We partner with financial institutions, insurance organizations, healthcare entities, professional services firms, and independent schools to remove risk, streamline systems, and align how you work with what you want to accomplish. It’s not about flashy tools and unreasonable scopes — it’s about simple, secure, and scalable solutions built with care, customized to you, and backed by a business IT solutions team who always puts your success first.

Managed Services Group owner talking with staff, reviewing managed IT and cybersecurity dashboard.

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Values That Guide Our IT Support

Entrepreneurial

We think like business owners because we are business owners. When we spot inefficiencies, we act. When we see an opportunity, we go for it. We’re always looking for better, smarter ways to get things done for every Orlando and Central Florida client we serve through our managed IT and cybersecurity services.

Family First

Our people come before our platforms. We support our team and clients in ways that reflect real life, making room for kids’ soccer games, personal pursuits, time off or milestones worth celebrating. When we say we’ve got our team members’ backs, we mean it – in and out of office hours, and that same mindset shapes how we support the people behind our clients’ organizations.

Philanthropic

We believe our time, talents and treasures should be shared. From giving back to local causes to volunteering our skills where they’re needed most, we’re intentional about using our expertise in technology and security to make a difference for organizations in Orlando and throughout Central Florida.

Solution-Oriented

Every challenge is a chance to improve. We don’t waste time pointing fingers. We focus on what’s broken and how to fix it. With every issue, we come ready with a plan, an explanation and a way forward — whether that’s stabilizing critical systems or hardening cybersecurity for the businesses that trust us.

Fun & Balanced

We believe the best teams are the ones that enjoy working together and know how to find balance with work and play. That’s how we build trust, keep morale high and deliver consistently strong results for our managed IT and cybersecurity clients – all while having fun doing it.

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Managed Services Group's Executive Leadership Team

Our Executive Leadership Team brings deep experience in Managed IT and Cybersecurity to every client we support. They set the strategy for how we design, secure, and continuously improve the IT environments our Orlando and Central Florida clients rely on every day.

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Mark Fugett

Founder & CEO

Jennese Grullon

President & COO

Todd Crotts

CTO

Dennese Martinez

CFO

Steve Straka

Director of Service

Joseph Neuman

Cloud Services Manager

Judson “JB” Stringer

Security Compliance Manager

Gladys Nuñez

Accounting Manager

Aaron Puckett

Vice President

Kurt Brewer

Outside General Counsel

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Who We Serve

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Financial institutions

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Insurance organizations

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Healthcare entities

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Professional services

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Independent schools

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Our Industry-Best Practices and Certifications

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Managed Services Group maintains SOC 2 Type 2 and HIPAA certifications and adheres to industry standards including the NIST Cybersecurity Framework, ISO 27002, NIST 800-171, NIST 800-53, PCI DSS, and GDPR requirements. These certifications and compliance frameworks demonstrate our commitment to security, privacy, and regulatory excellence for the organizations we serve.

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Doing Our Part in the Community

We’re proud to be part of the Orlando and Central Florida community. Our team supports local financial institutions, healthcare organizations, schools and professional services firms not only through our managed IT and cybersecurity work, but also by showing up, volunteering and investing in the causes that matter to our clients and neighbors.

Learn More

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Let’s take the next step.

Ready to solve what’s slowing you down? If you’re set to move forward, or just want to talk through what’s possible, reach out and our team will be in contact with you.