Skip to content
  • Home
  • About Us
    • Our Leadership Team
    • What We Do
    • Who We Work With
  • FAQ
  • Blog
  • Contact Us
Menu
  • Home
  • About Us
    • Our Leadership Team
    • What We Do
    • Who We Work With
  • FAQ
  • Blog
  • Contact Us

2600 Maitland Center Parkway Suite 360 Maitland, FL. 32751

Facebook-f Twitter Instagram Youtube Linkedin
  • Home
  • About Us
    • Our Leadership Team
    • What We Do
    • Who We Work With
  • FAQ
  • Blog
  • Contact Us
Menu
  • Home
  • About Us
    • Our Leadership Team
    • What We Do
    • Who We Work With
  • FAQ
  • Blog
  • Contact Us

407.288.8228

Free Consultation

Help Desk

Help Desk

  • Home
  • Help Desk
Managed IT Services Call center

In-House Help Desk Support

We provide an in-house Help Desk for our clients.  Our “white-glove service” is always completed by our engineers (MSG employees, never outsourced). This is a service we pride ourselves on as it complements all of the solutions we offer.

24 / 7 / 365 Support Coverage

Our ticketing system and in-house Help Desk is centralized to support all tickets (both onsite & remote tickets), provide 24x7x365 coverage, improve responsiveness and service levels, and ensure your company’s future growth is supported. Centralizing and tracking all incidents allows us to analyze the frequency and types of issues which helps our engineers and management uncover the root cause of the issues.

  • Receive, document, and troubleshoot in-bound user tickets requests
  • Create tickets as a foundation for issue-tracking and resolution
  • Resolve issues through Vendor interaction and/or using remote support tools
  • Identify appropriate solution point for hardware, software, and network issues
  • Support end-user devices and software packages
  • Manage administrator system accounts and passwords
Contact Us
Call center
  • 407.288.8228
  • hello@msgrouponline.com
  • 331 N Maitland Ave, Maitland, FL 32751
  • PO Box 3814, Winter Park, FL 32790

Write us a review on Google

Managed Services Group exists to serve its clients by bridging their people and business with efficient technologies.

Facebook-f Twitter Instagram Youtube Linkedin
Links
  • Home
  • About Us
  • Contact Us
Latest News
How to Avoid Losing Hours and Dollars on the Phone with Vendors
January 9, 2023
How to Choose a Managed IT Service Provider
January 2, 2023
Have Any Questions?

Sign up now to get the latest news & updates from us daily.

© 2023 Managed Services Group 2023 - All Rights Reserved
Send Me A Message